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For a billing action, start in Settings → Billing as the workspace owner. These answers point to the steps for each task.

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Who can manage billing?

The workspace owner manages the subscription, credit purchases, and automatic top-ups. If you are a teammate, ask the owner to make the change. Manage your subscription.

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What will I pay during and after the trial?

An eligible trial lasts seven days and includes 50 credits. Checkout requires a card and charges a $1 setup fee. The selected subscription begins after the trial unless you cancel before the displayed end. Check the recurring amount and interval in checkout. Start or cancel a trial.

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Is a yearly plan charged each month?

No. On current credit plans, a yearly plan is charged for the year. The current yearly price equals ten monthly prices, while twelve monthly credit allowances are granted up front after payment. Use the checkout total and renewal details, rather than the effective monthly comparison, to plan the payment. Legacy subscribers should use their displayed terms. Review billing intervals.

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When does a plan change take effect?

Change plan → Review change shows the effective date, charge, and credit adjustment. Upgrades can require payment; downgrades can be scheduled. A trial change does not restart the trial. Check Current Plan and the pending-change details after confirming. Change a plan.

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Where do I get help with an invoice or payment method?

Open Settings → Billing → Current Plan → Manage Billing to enter the billing portal when the button is available. For an invoice, receipt, or payment-method issue that you cannot resolve there, contact support with the payment reference and approximate date. Never send card details. AutoAdy does not provide a separate in-app invoice list or payment-method editor.

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Why is my plan change or checkout still pending?

Use the existing recovery in Billing: Open pending payment, Resume upgrade, or Resume [plan] checkout, depending on the state shown. If recovery has expired, contact support with the pending change. Recover a pending change.

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I paid, but my credits have not appeared. What should I do?

Return to Billing and refresh. Keep the Stripe receipt reference and approximate payment time. If the balance still does not match, contact support with those details rather than buying another pack to force an update. Buy credits.

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Do unused credits expire?

Trial credits expire at the trial end. On current credit plans, included paid credits have rollover caps: twice the monthly allowance on monthly plans, or fourteen monthly allowances on yearly plans. Purchased credits have no fixed expiry, but paid work still requires an eligible active subscription or trial. Legacy plans can use different credit terms. Check credit sources and rollover.

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Why are some credits reserved?

A reservation holds credits while a job is running or its outcome is unresolved. Open Credits wallet → Recent activity and the original job or response to check the outcome. There is no manual release button. A persistent reservation needs support with the original task reference. Check a job.

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Does cancellation stop my ads or delete my workspace?

No. Cancelling AutoAdy does not cancel provider ad spending or automatically delete the workspace. Paid features can become unavailable after the eligible subscription or trial ends, even if the wallet still records credits. Cancel and verify.

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Do my OpenAI or Claude subscriptions cover AutoAdy AI usage?

Consumer ChatGPT or Claude subscriptions do not include API billing. With AutoAdy credits selected, supported work uses AutoAdy’s credit model. Selecting a connected OpenAI or Claude API key bills eligible internal Agent text to that provider; image generation and other paid tools require switching to AutoAdy credits. Choose the AI billing source.