Connect the advertiser
- Open Settings → Connections → TikTok Ads.
- Choose Connect TikTok Ads, sign in with the intended TikTok identity, and authorize at least one advertiser you can access.
- On return, select the intended name and ID in TikTok Ads advertiser. Wait for the selection to save.
- Choose Open the TikTok Ads report. Check the advertiser name, ID, currency, timezone, and displayed reporting period.
- Use Refresh, then inspect Campaigns, Ad groups, or Ads. Use the campaign filter when offered.
Recover access or missing data
Zero activity in the displayed period is different from a reporting error. If currency is unavailable, do not interpret plain numbers using your Meta account’s currency. Keep the advertiser ID and displayed error code for support.